Removal of malware from MAC
• If there is any malware found in your PC, you will get an alert showing the presence of malware and way to clean it manually.
• Now do any of these things
- Click on Open Quartine manager.
- From the drop down list of menu items of Sophis, click on Open Quartine Manager.
• Check if your computer is in locked state or not.
- In the bottom left of Quartine window, click on lock icon.
- Then you will be asked to enter username and password details. Enter the details, but it should be of administrator, click Ok.
• Under Quartine manager, select the heading “Action available”, this will give you a list of all the threats found in a sorted way.
• You have to select only those threats, which marked as “clean up”.
• Click on the Clean up threat button which is at the bottom right side, threads which are to be clean up will be cleared from this process.
• Now again click "Action available" column, it will again give a sorted list of items.
• For this time, select those threats which are listed as “restart” then restart your Mac for clean up completion.
• Now again click "Action available" column, it will again give a sorted list of items.
• For this time, select those threats which are listed as “scan local drives”, select ‘Scan local drives ’ from the drop down list of Sophos, click on scan now button in scan window.
• Click “Action available” and if you get “clean up manually”, now you have to create a custom scan.
• Open Quartine manager and select the item labeled "cleaned up manually", note down their path and file name.
• Open manual clean up window, give that path here which you have noted previously.
• Select delete threat from the drop down menu option.
• Click done.
• You can scan once again to run the scan.
These steps will help you in getting “How to remove malware?”